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Training

To ensure a smooth transition from paper charts to EMR, myCareWeb offers remote training sessions tailored around the specific needs of your practice.

Additionally, we offer on-site customized training for large practices during the initial implementation stage.

Help Desk

A technical support help desk can be contacted for assistance via email. Additionally, Practices can contact a Client Specialist available by telephone or e-mail for specific assistance during business hours.

Our expertly trained help desk handles each customer's concerns adeptly with minimal response time. From handling complex technical issues to providing tips on how to use various features of the application, we are committed to providing complete product support. The support team handles quality assurance, maintenance, troubleshooting and service updates ensuring complete client satisfaction.

Admin Services

  • Our technical help desk monitors system performance and takes corrective measures to ensure system availability and response time
  • Regularly scheduled backups of data to remote sites to protect against a disaster
  • Disaster recovery plans that are frequently executed to ensure readiness to handle disasters and deliver service continuity
  • Automatic system maintenance with clear communication of new features and changes as they are made available